Help

Ask the door staff if you can take a photo of the scanner's screen, then open your order and report the problem. Do it on the night itself, before 06:00, with that photo, and don't slide Swap: after Swap you can't report a problem at the door any more. The seller's money is held while we look and the seller has 48 hours to answer. If they don't, you get your money back automatically, as long as you haven't reported another problem in the last 90 days; otherwise a person at Spare decides. We check with the organiser whether your ticket was scanned. If it was scanned for you, or the report turns out to be false, the seller is paid and we may block your account.

A ticket file is on your order page and in your email right after you pay (check your spam folder too). A ticket that lives in an app (Ticketmaster, Weeztix / Eventix, Paylogic, See Tickets) is sent by the seller to the name and email you gave at checkout. Open the app to check, then tap "I've got it" on your order. Not there? Tap "It didn't arrive" or report it from your order, and the seller isn't paid until it's sorted.

Spare holds the seller's money until you're inside. From when the doors open you can slide Swap on your order. Only do that once you're in with the ticket: it tells us the ticket worked, it can send the seller their money straight away, and it can't be undone. After Swap you can't report a problem at the door any more.

24 hours after the night, as long as the buyer hasn't reported a problem. If the buyer slides Swap once they're inside and paid by iDEAL, you're paid straight away. Until you've completed 2 sales, you're paid 24 hours after the night, not at the door. For a ticket in an app, only once you've marked it as transferred. You set up payouts once through Stripe with your IBAN.

Email us straight away at hello@sparetickets.eu, before the night if you can. A ticket can only get one person in, so the buyer on Spare gets their full money back and you aren't paid for that sale. Selling the same ticket twice on purpose gets your account blocked. To avoid it, remove your listing on Spare as soon as you sell the ticket somewhere else.

A listing that hasn't sold yet: remove it on your listing's page, any time. A ticket you bought: there's no cancellation period for tickets (see the terms), but if you can't go you can sell it again on Spare. Once a ticket you sold has been bought, it's the buyer's: don't use it, sell it again or cancel it.

Cancelled: every buyer gets a full refund, ticket and service fee, and the seller isn't paid. Moved to another date or time: we tell buyers and sellers, and a buyer who can't make the new date can ask for a full refund on the order page before the seller is paid ("Get a full refund").

Report it from your order, any time until the seller has been paid. Photos help. The seller has 48 hours to answer in the order chat, then a person at Spare looks at what both sides sent, decides, and emails you both the decision and why. If the ticket was invalid, already used, sold twice or never arrived, you get the full amount back.